"Lessons Learned" is an oxymoron.  We expend a great deal of time and energy writing internal memos about lessons learned from every incident.  The only problem:  We never learn the lessons.  This newsletter focuses on several aspects of lessons learned:  A university with a great example of public sector emergency management and operational business continuity/resilience; flooding lessons around the country (just two months' worth) where history repeats itself; a different approach to risk; the dangers of complacency; another look at the implications of social media; and a poke at a Pulitzer Prize (er, make that the Pullet Surprise).  Enjoy!

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